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    30 Day Refund Policy

    We have the upmost faith that you will love your Mattress Pro.

    Simply send us a email at hello@trymattresspro.com requesting a refund and we will then begin the returns process.

     

    Returns

    We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Our NZ returns address is L306 The Base Outlet, Hamilton, New Zealand, 3210

    Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! You must also cover the costs for any returns shipping.

    Your order must be in its original condition or a restocking fee of 30% may apply. 

     

    Refunds

    We will notify you once we’ve received and inspected your return. If its in its original condition, you’ll be automatically refunded on your original payment method. This usually takes 1 - 3 Business days to process.

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