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    FAQ

    Q: How long does shipping take?

    Shipping usually takes between 5-12 Business days. Please allow up to 24 hours for order processing. Cool things are worth the wait! 


    Q: Where is my order confirmation email?

    Sometimes your email provider may filter us out into your promotions or spam folder. If you can't find it, please contact us for assistance.  

     
    Q: Will I have to pay duties or taxes for my order?
    No you do not, there are no hidden fees when you shop with us.  

      

    Q: Where are you based? 
    We are based in New Zealand. We have partnered with international 3PL warehouses to keep both prices low and shipping times reasonable.   

       

    Q: How secure is shopping with Mattress Pro? Is my data protected?

    When shopping with us, you never have to worry about any of your information being leaked. We use SSL security to ensure all your personal information is encrypted.

      
    Q: How Can I Cancel My Order?
    Typically after the next business day your order will be shipped out, so you will need to contact us quickly. We can not accept cancellations once your order has started its shipping process 24 hours after the purchase. Please still contact us, we will do our best to help you out. 

     

    For any questions or concerns, please contact us at hello@trymattresspro.com

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